Written by Amy Ralls | Apr 13, 2022 4:00:00 AM
The most recent edition of the Cisco BroadWorks platform (Release 24.0), doesn’t include the advanced reporting functionality of the Enhanced Call Centre Reporting (ECCR) service. Though many companies relied on this solution within the BroadWorks supervisor client, the ECCR was declared ‘End of Sale’ during 2019. While many organisations have continued to use the ECCR technology in previous versions of BroadWorks, upgrading to Release 24.0 means you won’t have access to this tool for call centre activity reporting. CCA Member Akixi has a solution.
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