Client Success Team Leader recognized as Best Use of Technology in Customer Service – Telecom in 2022
SALT LAKE CITY, UT, BOSTON, MA, CHICAGO, IL - March 2, 2022 - CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions announced today that Senior Manager – Client Success Melinda Hicks was presented with a Bronze Stevie® Award in the Best Use of Technology in Customer Service – Telecommunications Industries category in the 16th annual Stevie Awards for Sales & Customer Service on behalf of CallTower. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards ® and International Business Awards ®. Winners will be recognized during a virtual awards ceremony on May 11. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic. New categories this year honor excellence in thought leadership in customer service and sales. CallTower, through Senior Manager – Client Success Melinda Hicks, has been awarded the 2022 Bronze Stevie® Award for Best Use of Technology in Customer Service – Telecommunications Industries. “I am honored to receive this esteemed recognition from The Stevie® Awards on behalf of CallTower,” replied Senior Manager Melinda Hicks. “The secret to our success at CallTower is the support and partnership of our customers; it inspires us to exceed expectations every day.” “The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on May 11.” Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. About CallTower Since its inception in 2002, CallTower has evolved into a leading international leading cloud-based, enterprise-class Unified Communications, Contact Center, and Collaboration solutions provider for growing organizations in over 100 countries and 6,000 cities globally with local calling. CallTower provides, integrates and supports industry-leading solutions, including Native Microsoft® Teams Direct Routing, Microsoft® Operator Connect, Office 365, GCC High Teams Direct Routing, Cisco® Webex Calling, UCM, HCS, Webex Collab Suite, CT Cloud UC, CT Cloud Boost, CT Cloud Meeting powered by Zoom and three contact center options, including Five9 for business customers. For more information, contact marketing@calltower.comcreate new email About The Stevie Awards Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.