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11 Jun, 2018
Stabio, Switzerland – Loway, a worldwide leading provider of solutions for contact-centers, is glad to announce its strategic partnership with CallCabinet for the development of Atmos for QueueMetrics-Live integration. This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers. QueueMetrics is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, real-time campaign statistics analysis, customizable wallboards, integrated WebRTC softphone and an easy to use interface. QueueMetrics suite is available on-premise or as a cloud hosted service with the name "QueueMetrics-Live". The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud. Atmos is an award-winning cloud-based call recording and interaction management solution. The solution harnesses the power of the cloud to record and store both individual customer calls as well as inbound and outbound contact center conversations. As a result of its cloud centricity, Atmos allows customers to easily meet the demands of rapid business growth and the ability to ensure compliance with regulatory, data sovereignty and consumer protection legislation. “We are pleased to offer secure and scalable recordings and monitoring for our cloud and on-premise customers with the new Atmos for QueueMetrics-Live” said Lorenzo Emilitri, Loway Founder. "In this perspective, the partnership with CallCabinet is strategic for the evolution of our business and portfolio of services." “The partnership with Loway is exceptionally strategic for us. Not only are our technologies a good fit, but with their global distribution channel and excellent customer base, I believe they will provide a new dimension to our business,” states Ryan Kahan, CEO at Call Cabinet Corporation. “Because of Atmos’ ease of use and the seamless integration with the QueueMetrics solution, we believe that customers will be able to immediately scale out an effective recording solution that will assist them in call management, agent evaluation, agent training, quality assurance and compliance.” For more information about Atmos CallCabinet for QueueMetrics-Live or in order to request your trial visit
Atmos for QueueMetrics Live Call Recording For more information visit
www.callcabinet.com and
www.loway.ch.
