Atlantech Online expands their call recording functionality by including CallCabinet’s Atmos into their Powered by Broadsoft Hosted PBX Service Atlantech Online and Call Cabinet Corporation are pleased to announce their strategic partnership to provide customers with Atmos, an unlimited secure cloud call recording solution.
The product will go to market branded as Atlantech Online Atmos. This is an integration of CallCabinet’s Atmos call recording, quality management system, and compliance solutions with the Atlantech Online Broadsoft platform which will address the needs of call/contact centers that serve business and government. “CallCabinet’s Atmos is a very powerful, broad in capability and easy to use recording platform, which made it the logical partner on our Broadsoft platform. Furthermore, after researching the many options in the marketplace, we believed that CallCabinet was the best choice and we expect that many of our existing as well as new customers will greatly benefit from the addition of Atmos to our service”, said Atlantech Online President Ed Fineran. Atmos is an award-winning cloud-based call recording and quality management SaaS product. It harnesses the power of the cloud to record and store inbound and outbound conversations in a secure environment over any platform for any PBX, either Cloud, On-Premise or Hybrid. Because of its cloud centricity, Atmos offers all businesses, large or small, an affordable opportunity to enhance the quality of service provided to their customers to improve customer retention and loyalty and to meet the quality assurance and compliance needs that are required in specific vertical markets. Atmos’ feature-rich offering includes enhanced voice recording, quality and agent performance management, call scoring templates, PCI DSS call masking, call and quality reporting, secure call sharing and Workforce Optimization, all through an easy-to-use interface. It also meets compliance standards such as PCI DSS, HIPAA, MIFID II, GDPR, FCA, FTC, and many others, and adheres to local data sovereignty laws. “The partnership with Atlantech Online is a decisive one because, more than sharing the ability to deliver advanced call recording technologies, Atlantech Online and CallCabinet share core values.” states Ryan Kahan, CEO at CallCabinet. “Both of us deliver the type of service solutions one would expect from such an established company at a fraction of the cost. Our unique pricing model, paired with Atmos’ ease of use and seamless integration with Atlantech Online voice services, reinforce our belief that customers will be able to immediately scale out an effective recording solution that assists them in all aspects of call management, agent evaluation, agent training, quality assurance and compliance.”
About Atlantech Online Atlantech Online, Inc. is a public utility in Maryland, Virginia and the District of Columbia that provides telephone, Internet and data center services to business and government organizations. Headquartered in Silver Spring, MD, Atlantech has a core fiber network that connects its data centers and over 125 major office buildings throughout the region. The company’s services include high speed Internet connectivity, SD-WAN, MPLS and other data networking solutions, telephone service (SIP Trunking, Hosted PBX, UCaaS, PRI, Analog, call center and mobility), and hosting in its wholly owned and operated data centers, specializing in server colocation. Atlantech’s multi-terabit per second fiber backbone has the scale to support a wide variety of telecommunications solutions as its customers’ networks evolve. Additional information about Atlantech can be found at www.atlantech.net or by contacting the company directly at 800-256-1612.
About CallCabinet Call Cabinet Corporation is a leading developer of innovative, flexible and cutting-edge cloud and premise-based call recording solutions. Its award-winning Atmos platform has carved a niche as a winner of “Best in Show” awards at ITEXPO shows hosted in Miami, Anaheim and Fort Lauderdale, amongst others, and was lauded as the winner of the 2016 and 2017 Internet Telephony Product of the Year. Atmos puts a fully compliant, cloud-hosted, and easy-to-implement call recording solution within reach of ITSPs, telcos, carriers, contact centers, distributors and smaller enterprises for the first time. To explore how Atmos will streamline your workflow and transform your business visit our website
www.callcabinet.com or call (800) 653-1389.