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Broadvoice Receives 2018 Customer Experience Innovation Award from CUSTOMER Magazine

Written by Amy Ralls | Mar 15, 2019 4:00:00 AM

LOS ANGELES - March 14, 2019 - Broadvoice announced today that TMC, a global, integrated media company, has named its UCaaS and virtual call center platform, b-hive, as a 2018 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2018  Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences  through all channels, including social  
“B-hive was designed with both the customer and the channel partner experience in mind, We are thrilled that TMC’s CUSTOMER magazine has recognized our commitment to provide a thoughtful user interface that is robust and easy to use.” George Mitsopoulos, COO at Broadvoice
Made  for small and medium businesses (SMBs),  b-hive  combines   cloud PBX UC  and collaboration features with  a   virtual call center  that’s connected to  Broadvoice’s  secure, redundant network and hosting infrastructure.  The result is an  affordable,  enterprise-class cloud communications platform  that  removes the barrier to entry for business continuity as a service for many SMBs.     b-hive   offers an  easy-to-use interface the goes beyond industry norms for intuitive interactions with technology.  Using b-hive, partners can place orders directly into the UCaaS platform  within two minutes , kicking off  customer acceptance and  order processing Customers can use the same platform to manage their accounts and access features , including a  mobile and  desktop app for calls, text, group text ,  and SMS , as well as  enhanced analytics.    b-hive is unique because  Broadvoice   can deploy  its   service using a seat model and a call path model across multiple locations, while competitors may offer a call path model limited to a single location.   Congratulations to  Broadvoice  for  receiving a  201 8   Customer Experience Innovation  Award .  b -hive  has been selected  for   setting the standard in delivering world-class  customer  experience s across all channels ,”  said   Rich Tehrani , CEO, TMC We’re  pleased  to  recognize   this  achievement .”   Broadvoice offers a flexible, smart portfolio of IP-based voice and data offerings, backed by its enterprise-class, geo-redundant IP telephony platform. This includes its flagship  cloud UC and PBX services, which features unlimited voice calling plans throughout the continental United States and Canada. More at   broadvoice.com , http://www.customer.tmcnet.com and www.tmcnet.com .