Written by Amy Ralls | May 6, 2022 4:00:00 AM
Cloud Communications Provider's Customer Success Orientation Team Wins for Launching 90-Day Customer Success Program
LOS ANGELES, CA - May 6, 2022 -
Broadvoice®, a provider of hosted voice, unified communications (UCaaS), contact center (CCaaS) and SIP trunking services for businesses, announced that it has been honored by The 20
th Annual American Business Awards® with a
Bronze Stevie® Award in the Customer Service Team of the Year category for telecommunications. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. The winners were determined by the average scores of more than
230 professionals worldwide in the three-month judging process. Broadvoice’s Customer Success Orientation Team was honored for successfully launching and executing the company’s 90-day Customer Success Program, which earned a
2022 Bronze Stevie Award for Sales & Customer Service earlier this year. “In 2019, we overhauled our approach to customer satisfaction so that CSAT metrics are the measure of everything we do at Broadvoice,” said Broadvoice COO Herb Pyles. “In 2021, we challenged ourselves to set a new standard for customer experience in the telecom industry with our 90-day Customer Success Program. Our Customer Success Orientation Team is the heart of this award-winning program.” The Broadvoice Customer Success Program provides the company’s new cloud communications customers with three months of dedicated professional support at no cost to ease their learning curve, ensure their system is set up correctly and promote user adoption companywide. The Customer Success Program kicked off in fall 2021 with more than 500 customers and recorded no opt-outs or unhappy customers and a 96 percent CSAT score. Early results also show reductions in customer calls to service, technical and billing support. “Zero percent unhappy customers seems unrealistic, but you guys managed to achieve this … congratulations,” wrote one ABA category judge. Broadvoice has earned prestigious accolades for its customer satisfaction team and strategy.
In 2021, Broadvoice won Silver Stevie Awards for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service Team for programs that are still active today.
About The Stevie Awards Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at
http://www.StevieAwards.com.
About Broadvoice Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. With network assets and customers spanning four continents, Broadvoice serves the world’s SMBs, enhancing collaboration and commerce across the globe. For more information, visit
www.broadvoice.com.