BroadSource Revolutionises Telecommunications with SecureCall Integration on Global Blue’s Payment Gateway Platform

SecureCall is a game-changing solution that supports a merchant’s PCI compliance for payments by phone in any sized business, regardless of location.

Melbourne, Australia - January 19, 2024 - BroadSource, a leading global software development company that supplies products to Communications Service Providers (CSPs) worldwide, proudly announces the successful integration of its Payment Card Industry (PCI) compliant cloud, SecureCall, with Global Blue’s cutting-edge payment gateway platform. The Global Blue Payment solution allows BroadSource to seamlessly integrate with acquirers’ & PSP systems, enabling them to manage omnichannel payments. It now gives SecureCall access to dozens of marque brands including Afterpay, Amazon Payments, Apple Pay, Bill Pay, EasyPay, GooglePay, PayPal and many more when using payments by phone.

SecureCall is a game-changing solution that supports a merchant’s PCI compliance for payments by phone in any sized business, regardless of location. With the capability to integrate seamlessly with the CSP’s UCaaS cloud in real-time and on-demand, SecureCall sets a new standard for secure and cost-effective payment processing.

Unlike traditional call centre-based solutions, SecureCall is delivered at a fraction of the cost, making it an accessible and viable option for businesses of all sizes. The integration is designed to enhance customer experience by allowing merchants and their customers to stay connected throughout the entire conversation, without the need for IVRs, apps, or payment links.

“SecureCall represents a revolutionary step forward in telecommunications, offering a secure, cost-effective, and customer-friendly solution for payment transactions over the phone. The integration with Global Blue further solidifies our commitment to providing cutting-edge solutions that address the evolving security needs of businesses and their customers. SecureCall is poised to redefine the landscape of payment processing over the phone.” said Haydn Faltyn, CEO & Co-founder at BroadSource.

BroadSource. We Power Collaboration Clouds.

BroadSource is a global software development and integration company that delivers products to CSPs worldwide. BroadSource’s latest innovation, SecureCall, presents CSPs with an untapped opportunity to differentiate their cloud offering. SecureCall  Payment Card Industry Data Security Standard (PCI-DSS) compliance for payments by phone is now possible for any sized business and has become the ‘go-to’ architecture for scalable and economical PCI compliance.

About Global Blue

Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, we have become the leading strategic technology and payments partner, empowering retailers to improve their performance and shoppers to enhance their experience. Global Blue offers innovative solutions in three different fields:

• Tax Free Shopping: Helping retailers at over 300,000 points of sale to efficiently manage 35 million Tax Free Shopping transactions a year, thanks to its fully integrated in -house technology platform. Meanwhile, its industry -leading digital Tax Free shopper solutions create a better, more seamless customer experience.
• Payment services: Providing a full suite of foreign exchange and Payment technology solutions that allow acquirers, hotels, and retailers to offer value -added services and improve the customer experience during 31 million payment transactions a year at 130,000 points of interaction.
• Complementary RetailTech: Offering new technology solutions to retailers, including digital receipts and eCommerce returns, that can be easily integrated with their core systems and allow them to optimize and digitalize their processes throughout the omni-channel customer journey, both in -store and online. In addition, our data and advisory services offer a strategic advisory to help retailers identify opportunities for growth, while our shopper experience and engagement solutions provide data-driven solutions to increase footfall, convert footfall to revenue and enhance performance.