BroadSource EMU Calling and Provisioning Protection Feature – Safeguarding Service Providers Against Unauthorised Change and Customer mistakes

BroadSource announces the release of its latest innovation in telecommunications management, EMU Calling and Provisioning Protection (CAPP). This cutting-edge addition to the EMU suite empowers service providers to monitor configuration change, in real time, to secure their Unified Communications platforms, safeguarding against both unauthorised change and customer mis-configuration.

Proactive Change Prevention delivers Operational Efficiency

By preventing unauthorised changes and enabling service providers to detect and act on potentially fraudulent activities quickly, EMU CAPP enhances security and operational efficiency. This proactive approach minimises the risk of costly breaches, disruptions and delayed responses, ensuring a secure and reliable service.

This unique feature not only detects but minimises policy-violating changes in near real-time. Upon identifying a suspicious change, EMU CAPP notifies the service provider and/or the customer. It can automatically reverse unauthorised actions, such as deleting unwarranted admin accounts or resetting non-conforming call forwarding settings, ensuring the integrity and compliance of the system

Comprehensive CDR Monitoring and Analytics Integration

EMU CAPP extends its capabilities to monitor and analyse Call Detail Records (CDRs), identifying anomalies based on an extensive array of call attributes. This includes monitoring call types, destinations, patterns, and volumes. Integrated with EMU Analytics, it provides a robust interface for visualising and reacting to suspicious activities, ensuring service providers can quickly address and mitigate potential threats.

Improved Customer Care and Operational Cost Reduction

Customer mistakes happen and the service provider wears the cost.  To reduce the number of customers calling a Unified Communication service help desk, EMU CAPP monitors customer change and reverts the mistake before it becomes a ticket.  Common reasons for customer calls are removed through EMU CAPP automations.  They are called “Reactions”.  By reducing the burden on the service desk, the cost of customer care is reduced and customer satisfaction is increased.

Unparalleled Change Detection with Context Understanding

EMU CAPP introduces a sophisticated capability that goes beyond detecting individual changes to Unified Communications platform configuration. It understands the context of multiple changes across various platform interfaces, for example the Cisco BroadWorks CommPilot, CLI, XSI, and devices. With the ability to monitor thousands of configuration settings and hundreds of CDRs, EMU CAPP delivers comprehensive oversight of system, service provider, group, and user levels. This enables the detection and management of billions of combinations of configuration and calling settings, ensuring robust and effective oversight.

Reducing False Positives with Contextual Analysis

Unlike conventional tools that often flag isolated changes, EMU CAPP excels at contextual analysis. It intelligently discerns relevant changes by considering preceding modifications, thereby reducing false positives. For example, it can identify and flag suspicious actions such as the creation of multiple group admins (which may breach policy), while allowing legitimate changes to proceed uninterrupted. 

Customisable Reactions and Near Real-Time Intervention

Service providers benefit from a highly configurable response system. EMU CAPP offers a library of pre-built reactions and the flexibility for customers to create custom logic criteria to ensure precise and effective intervention strategies.

About the EMU Core Platform

EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration development environment. EMU performs many subscriber manipulation tasks that were once thought of as unfeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:

Automating complex tasks and unlocking product innovation

Integrating diverse Cloud Collaboration elements

Managing relentless subscriber growth

Out of the box, EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform. 100% coverage of BroadWorks, supporting more than 3,500 APIs across all major versions. EMU has become the ‘go-to’ architecture for mediation and orchestration.

About BroadSource

BroadSource is a leading provider of innovative telecommunications products and services with a commitment to cutting-edge software and customer-centric solutions for Communications Service Providers worldwide.