BroadSoft Positioned By Gartner as a Visionary in Magic Quadrant for Contact Center as a Service, North America

Written by mojotech | Nov 2, 2016 4:00:00 AM

Recognized as Visionary for 2nd year in a row for its data-driven cloud contact center solution

GAITHERSBURG, Md., Nov. 01, 2016 -- BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication software as a service (UCaaS) leader, today announced it has been positioned by Gartner, Inc. as a Visionary in its 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America report. The report evaluated 10 different software vendors on ability to execute and completeness of vision criteria and placed BroadSoft in the Visionaries quadrant.

The Gartner CCaaS Magic Quadrant defines Visionaries as, “suppliers with strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities.”

“The CCaaS market is in the early stages of mainstream adoption, and as deployments grow in scale and complexity, BroadSoft is strongly positioned with a solution that helps contact centers of any size to optimize their performance beyond cost reduction and efficiency to increasing positive business outcomes – while enabling a graceful migration from premises to cloud,” said Michael Tessler, chief executive officer, BroadSoft. “We are thrilled to be recognized as a Visionary in the 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America.”

BroadSoft CC-One is a data-driven cloud contact center solution that uses predictive analytics to lower operating costs and improve business outcomes, while enabling businesses to engage with customers from any channel they choose – voice, email, text, mobile, web, or social media – for a true omni-channel experience. The integration of CC-One with BroadSoft portfolio of cloud unified communications and team collaboration applications enables service providers to offer a single stack solution with the flexibility to scale from SMB’s to large enterprise.

According to Gartner, "The contact center as a service market in North America is growing rapidly. It provides infrastructure and operations leaders responsible for contact centers with a range of viable alternatives to traditional on-premises solutions across various deployment sizes and levels of complexity." Learn more about BroadSoft CC-One solution here. Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Forward-Looking Statements: This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by their use of terms and phrases such as “enables” and “can” and other similar terms and phrases and includes, among others, statements regarding the benefits resulting from the use of BroadSoft’s contact center offering. The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from the results anticipated by these forward-looking statements, including, but not limited to, the financial and other benefits to BroadSoft resulting from the use of the contact center offering as well as those factors contained in the “Risk Factors” section of BroadSoft’s Form 10-K for the year ended December 31, 2015, filed with the Securities and Exchange Commission, or SEC, on February 29, 2016, and in BroadSoft’s other filings with the SEC. All information in this release is as of October 31, 2016. Except as required by law, BroadSoft undertakes no obligation to update publicly any forward-looking statement made herein for any reason to conform the statement to actual results or changes in its expectations. For additional information, visit www.BroadSoft.com.

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