ASC Technologies Introduces Copilot Plugin for its Recording and AI Data Analytics Solution Recording Insights

Hösbach, Germany - July 31, 2024 - ASC Technologies, a leading provider of communication recording and analytics solutions, is excited to announce the availability of the Copilot integration for Recording Insights. Developed as part of the Microsoft 365 Technical Adoption Program (TAP), this plugin positions ASC among the first companies to enable access and control of the recording and AI data analytics solution via Copilot.

The designated plugin enables users to run recordings and functionalities of Recording Insights via Copilot. The Copilot plugin for Recording Insights offers numerous advantages for users:

• Increased efficiency: By interacting via Copilot, users can access recordings and perform analyses more quickly and easily which significantly improves the workflow.
• User-friendliness: The intuitive operation of the Copilot plugin allows even less tech-savvy users to utilize the full functionality of Recording Insights.
• Increased productivity: With automated processes and fast commands, companies save valuable time that they can invest in other important tasks.

Gerald Kromer, CEO of ASC, comments: "Participating in the Microsoft Copilot Private Preview Program has been a significant step for ASC. Our customers will benefit from the seamless integration of Copilot technology, enhancing their efficiency and productivity. We are proud to be at the forefront of technological innovation in collaboration with Microsoft, offering our customers top-tier solutions."

He adds: "Integrating Copilot with our Recording Insights platform allows us to offer an even more intuitive tool for our users. This highlights our commitment to continuously investing in advanced technologies to best meet our customers' needs."

About ASC

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management, and analytics. Among our target groups are all companies that record their communications, especially financial service providers, contact centers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – with full flexibility as a cloud service, on-premise or as a hybrid solution. Headquartered in Germany with subsidiaries in 14 countries and experienced system integration partners in over 60 countries, ASC is the #1 Europe-based player in its industry.