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Amdocs Launches Cloud-Based Unified Communications Solution
13 Feb, 2013
Service provider-branded solution improves customer loyalty and ability to compete against over-the-top players
ST. LOUIS February 13, 2013 Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the release of the cloud-based Amdocs Unified Communications solution, which brings together messaging services, video and voice over IP (VoIP) calling, inside a service provider-branded app. With the Amdocs Unified Communications solution, service providers can quickly launch services to compete with over-the-top (OTT) offerings, strengthening their relationship with customers and allowing them to better monetize the opportunity. The solution, accessed via iOS and Android device apps or through a web portal:- is compatible with the GSMA’s Rich Communication Services (RCS) standard, providing future-proofing, as well as existing social networks, including Facebook, Twitter and LinkedIn
- allows for syndicated interoperability between operators and can be offered to non-subscribers, extending brand beyond the operator
- is modular, allowing for the addition of advertising and premium features such as video conferencing and whiteboarding to monetize the service
- brings all the end user’s social network and mobile communities into one unified address book and keeps the subscriber inside the service provider’s brand for messaging, VoIP conversations or video chats with their contacts
