Written by Jeff Owen | Jan 15, 2015 5:00:00 AM
AireContact Cloud Contact Center Solution Honored for Exceptional Innovation
LOS ANGELES, CA – January 14, 2015 – AireSpring announced today that TMC, a global, integrated media company, has named AireContact as a CUSTOMER 2015 Product of the Year Award winner. The award, presented by
CUSTOMER magazine, is given to innovative vendors and products that are advancing the call center, CRM, and teleservices industries. Winning products are recognized for their ability to enable clients to both meet and exceed customer care expectations. AireContact is a cloud contact center software solution that supports the multiple channels of communication that customers have come to expect in our Internet and social media driven world. AireContact replaces premises-based solutions, increasing efficiency by eliminating vulnerability to system outages, legacy integration issues, and downtime for upgrades. As a comprehensive omni-channel solution, AireContact enables companies to effectively manage in-bound, out-bound, and blended contact center services across all channels of communications, including email, chat, text, social feeds (e.g. Twitter, Facebook, and LinkedIn), faxes, and web call backs. Unlike other call center solutions, AireContact leverages AireSpring’s private and fully managed MPLS network to ensure consistent voice quality with no interruptions and increased data security through a private, managed connection with reliable end-to-end QoS. “The Product of the Year Award marks the end of an incredible first year for AireContact,” said Daniel Lonstein, Chief Operating Officer of AireSpring. “This award is recognition of our commitment to giving clients the tools and features they need to improve the customer experience. That includes addressing companies’ number one pain point of unreliable voice quality due to service being provided over the public Internet. We solve this issue by enabling managed connectivity with AireSpring’s nationwide managed IP network.” “On behalf of both TMC and
CUSTOMER magazine, it is my pleasure to honor AireSpring with a 2015 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “Its AireContact solution has proven deserving of this elite status and I look forward to continued innovation from AireSpring in 2015 and beyond.” The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of
CUSTOMER magazine. For more information about the AireContact cloud-based contact center solution, visit
www.airecontact.com