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8x8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud
23 Feb, 2021
SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications
CAMPBELL, CA - - 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the State of Washington has signed a Participating Addendum with 8x8 under the NASPO ValuePoint Cloud Solutions contract. Effective immediately, state, local and education (SLED) government agencies in Washington can, in accordance with the requirements of Washington’s Participating Addendum, purchase the 8x8 integrated cloud contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product directly from 8x8 or 8x8 channel partners. 8x8 partners can guide SLED organizations through a simplified procurement process, reducing friction as they move to the cloud to transform employee and customer engagement. “We serve over 800,000 residents in Snohomish and Island counties through 23 community libraries, online services and Library on Wheels, and our vision is that everyone in the community is connected to their library,” said Nick Fuchs, Acting Director Technical Services at Sno-Isle Libraries. “Our legacy on-premises Avaya system hampered efforts and was difficult to manage with expensive monthly carrier costs. We look forward to moving our libraries and 500 employees to the 8x8 cloud platform, and enhance communications with the community.” Agencies and public sector organizations are replacing legacy on-premises systems with secure and reliable integrated cloud contact center and communications products from 8x8 to improve the constituent experience, and enable employees to work from anywhere, using any device. Washington joins Alaska as the second state to offer statewide participation in and access to the 8x8 NASPO ValuePoint Cloud Solutions Contract. Most government agencies within the participating states can purchase cloud contact center and communications products directly from 8x8 or an 8x8 partner; agencies should review applicable participating addenda for details. Public sector momentum is continuing for 8x8 as government agencies transition to the cloud to support mobile and remote employees. Key benefits of the 8x8 integrated cloud contact center and communications platform help public sector organizations to:- Solve for Tomorrow - Agencies can mix-and-match plans and services to meet their unique requirements as well as integrate business applications with the flexibility to adjust to changing needs in the future.
- Modernize Constituent Engagement - 8x8’s innovative customer engagement products help agencies exceed citizen experience and growth objectives.
- Make It Easier to Work - 8x8 Work includes voice communications, team chat and video meetings in a single unified application for desktop and mobile devices, allowing employees to connect and collaborate securely with constituents and colleagues from anywhere, using any device.
- Enhance Support and Administration - The integrated 8x8 cloud communications and contact center platform allows agencies with distributed offices and workforce to reduce total cost of ownership, providing a single vendor for support and a central management portal for administration.
- Ensure Business Resilience - The reliable and resilient 8x8 global cloud platform keeps communications up and running even during times of disaster.
