Enterprises Can Now Add a Global Cloud Voice Solution that Is the First to Fully Integrate with Microsoft Teams without Changing the Employee Experience
CAMPBELL, CA--June 9, 2020-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today launched an enterprise-grade cloud telephony solution for Microsoft Teams environments allowing global organizations to scale and deliver work-from-anywhere communications. 8x8 Voice for Microsoft Teams delivers an enterprise-class and easy-to-administer global voice solution for IT leaders while keeping the Microsoft Teams experience unchanged for end users. “Until now, enterprises adopting Microsoft Teams as their collaboration platform were hampered by the lack of a single, reliable global voice solution. This not only increased the implementation and administration challenges for IT, but also required employees to use a different app for calls,” said Dejan Deklich, Chief Product Officer at 8x8, Inc. “We are dedicated to ensuring organizations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world. 8x8 Voice for Microsoft Teams is the first truly global cloud telephony solution that seamlessly integrates with Microsoft Teams, and is the best solution on the market today, bar none.” Enterprises standardizing on Office 365 want to maximize their investments by adopting Microsoft Teams for all employee collaboration requirements, inclusive of voice communications. However, many organizations are concerned about using Microsoft Teams as their telephony solution due to the lack of advanced enterprise telephony features, contact center capabilities, and global support and reliability. 8x8 Voice for Microsoft Teams directly addresses these functional gaps. “Ingram Micro is the largest distributor of Microsoft solutions worldwide with a vast network of partners who are trusted by organizations of all sizes to help solve their complex IT requirements and to drive business forward,” said Craig Weir, Director of Cloud Portfolio at Ingram Micro. “By working closely with 8x8, our partners can now equip customers with industry-leading enterprise telephony that is seamlessly integrated with Microsoft Teams. We’re excited by the opportunities that 8x8 Voice for Microsoft Teams present for our partners.” Removing Complexity at a Global Scale 8x8 Voice for Microsoft Teams enables CIOs to drive Microsoft Teams usage while removing the burden and complexity of managing a large and complex on-premise telephony infrastructure. The 8x8 offering provides IT with a single, global telephony solution across multiple countries and locations directly from any Microsoft Teams interface, including desktop and mobile apps. 8x8 Voice for Microsoft Teams provides cloud-to-cloud direct routing integration with the Microsoft Phone System to deliver superior voice quality, global calling plans, native contact center support, seamless integration with third-party enterprise applications and call analytics that go beyond Microsoft’s and other third-party vendor’s limited telephony offerings for Microsoft Teams. 8x8 Voice for Microsoft Teams 8x8 Voice for Microsoft Teams offers reliable enterprise-grade Public Switched Telephone Network (PSTN) connectivity, and leverages 8x8’s global infrastructure including regional, Microsoft-certified Session Border Controllers (SBC) across North America, Europe and Asia-Pacific. Key features include: