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4.4 Billion Robocalls in April Mark 10.3% Monthly Decrease, Says YouMail Robocall Index
6 May, 2021
April Notches the Lowest Number of Monthly Robocalls This Year
IRVINE, CA -
May 6, 2021 - Americans received over 4.4 billion robocalls in April, a 10.3% decrease in volume over March, marking the first decrease in monthly volumes since
November 2020. In April, robocalls averaged 147.6 million calls/day and 1,708 calls/second, down from last month's 159.4 million calls/day and 1,844 calls/second. Despite this slight decline in the pace of robocalls. Americans have received over 18 billion robocalls in the first four months of the year, on pace to hit 54 billion robocalls for the year. These latest monthly figures are provided by
YouMail, a totally free robocall blocking app and call protection service for mobile phones. These figures are determined by extrapolating from the robocall traffic attempting to get through to YouMail's millions of active users. "It's great to see a month of declining robocall traffic," said YouMail CEO
Alex Quilici. "However, we believe this is transitory, due primarily to regional lockdowns in
India based on the recent rapid growth of Covid-19 there, which once again has closed or reduced the capacity of call centers."
April 2021 Saw A Big Decrease In Scam Calls In April, combined scam calls and telemarketing calls accounted for roughly 64% of the month's total robocall volume, similar to March. However, the number of scam and telemarketing calls declined to 2.8 billion calls for the month, with a very substantial number of likely unwanted and/or illegal calls. We also saw a 10% decline in Alerts and Reminders calls as well as Payment Reminder calls.
Top Illegal Robocalls in April 2021 Once again, the leading illegal types of robocalls in April continued to be those involving Car Warranties and Health-Related Scams. Both categories shrunk slightly in volume versus March, with Warranty-related calls decreasing by 12 million calls and Health-related calls decreasing by over 22 million calls.
"Winners" in April 2021 The cities and area codes with the highest volumes of robocalls were similar to March. The only change was at the state level, where
Tennessee passed
Louisiana to be the second most robocalled state in the country.
These data are provided by
YouMail, a free call protection app for mobile phones. YouMail recently won the American Business Awards'
Gold Stevie Award for Technical Innovation of the Year, and the YouMail app was named
the nation's best robocall-blocking solution in a competition organized by
Geoffrey Fowler of the Washington Post. YouMail blocks unwanted robocallers by making sure the user's phone doesn't ring, and then plays an out-of-service message that leads them to think they dialed an invalid number. YouMail identifies problematic numbers and robocalls using a combination of its recently patented audio fingerprinting technology, call patterns, and consumer feedback. YouMail provides the
YouMail Robocall Index to estimate robocall volume across the country and for specific area codes every month. This estimate is formed by extrapolating from the behavior of the billions of calls YouMail has handled for its users, and these statistics are regularly cited by the FCC as a definitive source for national data trends. For a full ranking of cities, states and area codes, as well as details on the behavior of robocallers in each area code, please see
http://robocallindex.com. To listen to actual voice messages left by robocallers, please visit the
YouMail Directory. To join the YouMail Robocall Index mailing list, please write to
RobocallIndex@YouMail.com.
About YouMail, Inc.
YouMail protects consumers, enterprises, and carriers from harmful phone calls. YouMail protects consumers with app-based call protection services. YouMail protects consumer-facing enterprises by detecting and helping to shut down imposter traffic that can lead to financial or brand damage. We protect carriers with robocall mitigation services that detect when bad traffic is originating, traversing, or terminating on their networks. Our direct consumer solutions answer over a billion live calls per year across well over 10 million registered users, powering America's most robust telephone sensor network in identifying and providing zero-hour protection against illegal calling campaigns and cyberattacks. We also operate the YouMail
Robocall Index™, the nation's definitive source on telephone network activity and attacks. YouMail, Inc. is privately funded and based in
Irvine, California. More at
https://www.youmail.com.
| Type of |
Estimated April |
Percentage |
| Scams |
2.1 billion (-16%). |
48% (-2%) |
| Alerts and Reminders |
1.1 billion (-10%) |
24% |
| Payment Reminders |
.55 billion (-10%) |
12% |
| Telemarketing |
.72 billion (+8%) |
16% (+2%) |
| Rank |
Type of Scam |
Estimated April |
Summary of Scam |
| 1 |
Warranty Scams |
358 million (-12m) |
Scam payments/illegal solicitations |
| 2 |
Health-Related Scams |
262 million (-22m) |
Identify theft/scam payments/illegal solicitations |
| Cities with the Most Robocalls: |
Atlanta, GA (165.7 million, -11%) Dallas, TX (156.9 million, -9%) |
| Cities with the Most Robocalls/Person: |
Baton Rouge, LA (38.5/person, -11%) Memphis, TN (35.1/person, -9%) |
| Area Codes with the Most Robocalls: |
404 in Atlanta, GA (70.2 million, -11%) 214 in Dallas, TX (57.9 million, -9%) |
| Area Codes with the Most Robocalls/Person: |
404 in Atlanta, GA (57.4/person, -11%) 225 in Baton Rouge, LA (38.5 person, -11%) |
| State with the Most Robocalls: |
Texas (509.0 billion, -9%) Florida (368.8 million, -13%) |
| State with the Most Robocalls/Person: |
Alabama (26.3/person, -10%) Tennessee (26.2/person, -8%) |
