Conversational AI can deliver reliable customer service at scale. Outstanding service experiences can be delivered anywhere, anytime – powered by generative AI.
Discover the AI Trends Impacting CCaaS
- Understand the specific implications of generative AI on Contact Center as a Service (CCaaS) models.
- Explore how generative AI can enhance customer interactions, improve response times, and personalize customer experiences within a CCaaS framework.
- Learn about the advanced automation capabilities of generative AI in CCaaS settings.
- Understand how generative AI can streamline routine tasks, automate responses, and contribute to the overall efficiency of contact center operations.
- Discuss the potential challenges and ethical considerations associated with the integration of generative AI in CCaaS.
- Understand how organizations have leveraged generative AI to address specific challenges, enhance customer satisfaction, and achieve business objectives in the context of contact center operations.
Catharine Trebnick
Rosenblatt Securities
Managing Director
Catharine understands technology, operations, and finance which gives her exceptional insight in discerning companies' opportunities, challenges, and risks.
Hardy Myers
Cognigy
SVP of Business Development
Hardy is an accomplished, agile executive with 20+ years of experience managing, scaling, and transforming global technology and manufacturing organizations.