- Gain insights into the latest trends and advancements in cloud communications technology.
- Build valuable relationships with potential partners, clients, analysts, investors, and collaborators.
- Discover how to drive innovation, efficiency, and overall organizational success.
Connect with the Best in Cloud
In its 10th year, Cloud Connections 2024 is the largest and most prestigious cloud communications conference in the world.
Growth is in the Air
There's Nowhere Cloudier
What's New for CC24?
- Less lecture, more action! At CC24, you'll spend more than half of your time in participatory activities.
- More analysts and financial investors will attend than ever before.
- Built in 1925, our beachfront hotel The Vinoy is classically chic, and our closing gala overlooks St. Petersburg Bay from a rooftop. Prepare to be dazzled!
Cloud Connections 2024
Meet Your Speakers
See below to learn more about our distinguished speaker lineup.
Allister Quinteros
Anand Buch
Angela Leavitt
Blair Pleasant
Bryan Wilson
Carlos Aragon
Elka Popova
George Schoenstein
Gerry Christensen
Jamie Hill
Janet Schijns
Jon Brinton
Jonathan Marashlian
Keith Buell
Lee Essex
Mark Iannuzzi
Matt Siemens
Matt Townend
Nicholas Clapper
Rebekah Johnson
Rick Garcia
Robert Galop
Ross McWalter
Ross Spero
Shahab Syed
Vandana Thomas
William Rubio
Your CC24 Agenda
Learn from the world's cloud communications experts, with real-world case studies and success stories, enabling you to apply proven strategies to your business.
Day One
Opening Cocktail Reception
Day Two
Breakfast & Check-In
Location: The Vinoy / Palm Court Foyer
Welcome and Overview!
Location: The Vinoy / Palm Court Ballroom
Clark Peterson
2023 - 2024 CCA Annual Service Provider Survey - Predictions and Forecasts for the path ahead!
Location: The Vinoy / Palm Court Ballroom
Clark Peterson
Matt Townend
How to Unleash AI in Your Business
AI is all over the news every day and many of us are trying to understand what’s real from the hype. It is clear that if companies want to continue to compete they will have to find ways to integrate this new technology into their business. Those that don’t will struggle to compete as is with all new technology innovations. The CCA members have always been about innovation and adopting new technology. The organization started with the pioneers of the unified communication revolution and helped guide it into the mainstream business it is today. In this talk, Mike will discuss how companies need to think about adopting AI across the organization, the implications on governance and human resources will also be discussed. The goal is to initiate a conversation among the CCA members and start a new round of sharing knowledge and best practices that have been a pillar of the organization.
Location: The Vinoy / Palm Court Ballroom
Mike Tessler
Revolutionizing the Telco Journey with Generative AI
Telcos operate some of the world’s largest contact centers, so technology plays a crucial role in determining the success of customer interactions. Whether customers reach out over voice or digital channels, generative AI is playing a fast-growing role in assisting agents, bolstering self-service channels, and delivering the information and analytics needed to provide personalized experiences.
Metrigy CEO Robin Gareiss will set the stage for this session with real-world data from her latest AI research. She'll discuss how companies are uncovering measurable business success through the use of generative AI along the customer journey. Ross McWalter, head – telecom applications – AI, Data & CX – BD & GTM for Amazon Web Services’ Telecom Business Unit will provide his detailed insights about generative AI's role in the telecom industry. Ross will discuss how AWS helps organizations leverage generative AI to measure and improve network utilization, customer retention, hyper-personalization, and how the contact center fits into improved customer experience.
Location: The Vinoy / Palm Court Ballroom
Robin Gareiss
Ross McWalter
Break
Changing Valuation Paradigms -The New Normal for Cloud and Collaboration Companies
Michael will discuss the evolving valuation metrics that both strategic acquirors and financial investors are using for Cloud and Collaboration companies and the importance and relevance of a Teams and/or Zoom strategy.
Location: The Vinoy / Palm Court Ballroom
Michael Quinn
Unlocking Revenue Streams: Seizing the CPaaS Advantage
201% more revenue in 24 months
Your customers are investing real money to improve their CX, EX and Operations. But they need more than the next license upgrade or additional seat from you to make it happen.
In this session we engage with four industry pros that have been there and done that. They will share their industry insider experience on how they doubled and tripled their revenue. Whether you are in the channel selling solutions or the provider implementing them, there will be great information for your business as we break down the use cases that open the doors to this investment and help you accelerate growth in 2024 and beyond.
Moderator: Robert Galop
Location: The Vinoy / Palm Court Ballroom
Carlos Aragon
Jon Brinton
Matt Siemens
Robert Galop
Driving Change: The Trends that are Shaping our Industry
This session will feature JSG research on the top trends that are shaping the future of the go to market in our industry. Come listen in as Janet Schijns shares the unvarnished truths about the changes in our industry, which trends to harness and which to ignore, and the realities of taking action that improve your profitability in a constantly changing world.
Location: The Vinoy / Palm Court Ballroom
Janet Schijns
Lunch
UCaaS, CCaaS, CPaaS, Security: Crafting the Ultimate Collaboration Suite for Revenue Growth
During this session we will discuss which elements in a collaboration bundle customers really want - UCaaS, CCaaS, CPaaS, security, and/or mobility. We will drill down on which collaboration solutions work well together, which are the most successful, and which increase business value the most.
We will talk about the value of owning proprietary products versus reselling them and peak into the future at upcoming solutions that could be added to the collaboration bundle.
Moderator: Elka Popova
Location: The Vinoy / Palm Court Ballroom
Carlos Aragon
Elka Popova
George Schoenstein
Nicholas Clapper
Ross Spero
Top Cloud Platforms: Innovations Propelling Cloud Adoption into the Future
On this panel we will ask the key platform providers to discuss what is going to drive the ongoing adoption of cloud platforms. Is it technical innovation or commercial and market factors that will drive the strong growth we see. We will explore what innovations we think customers are looking for and will drive the market in the future.
Moderator: Matt Townend
Location: The Vinoy / Palm Court Ballroom
Allister Quinteros
Anand Buch
Brian Beutler
Bryan Wilson
Matt Townend
Best Practices Breakout: Mastering Marketing with AI: Cutting-edge Strategies and Techniques
Angela Leavitt
Best Practices Breakout: Charting Paths to Profit: Exploring Indirect, Direct, and Alternative Sales Strategies
This session is designed to empower attendees to understand the profit paths in our industry for go to market. We will share the most successful new routes to market, the changes in existing routes and how to get more out of both. Join us for this practical and insightful session.
Location: The Vinoy / Mirror Lake B
Janet Schijns
Best Practices Breakout: Elevating Excellence: CEO Strategies for Cultivating Culture and Boosting Profitability
This session offers an in-depth exploration of the imperative for CEOs and their leadership teams to prioritize culture building, engagement, and alignment and transparency within the fiercely competitive realm of cloud communications. Alan Rihm and Dave Gilbert will impart insights from their extensive experiences in founding, expanding, and successfully exiting their cloud communications ventures. They will highlight the pivotal importance of a strong organizational culture in attracting and retaining top-tier talent and ensuring that all members are cohesively aligned to realize profitable growth, while driving towards their audacious business goals and objectives.
Location: The Vinoy / Mirror Lake C
Alan Rihm
Dave Gilbert
Breakout Discussion: Establishing a Trust Framework- Best Practice Sharing for Business Identify Providers
Gerry Christensen, Caller ID Reputation’s Head of Partnerships and Regulatory Compliance, will lead a discussion about industry collaboration to build a trust framework for B2C communications. Can we bring the industry together? If your company develops, provides or uses "entity identification services" it is a session you won't want to miss.
Location: The Vinoy / Mirror Lake D
Gerry Christensen
Rebekah Johnson
Cloud Mobility Revolution: Revealing the Power of Mobile Connectivity
The Cloud Mobility Revolution is significantly transforming how we interact, share information, and collaborate. Cloud mobility enables instantaneous communication regardless of geographical barriers. Tools like video conferencing, instant messaging, and collaborative platforms are accessible from anywhere, making it easier for teams to stay connected and work together despite being in different locations.
Featuring:
Tango Networks focuses on providing innovative mobile unified communications solutions. Their focus on mobile unified communications, including their advancements in fixed-mobile convergence technologies, positions Tango Networks as a key player in the evolution of business communication solutions in the modern work environment.
Microsoft's mobile solutions in 2024 are centered around using AI and cloud computing to transform telecommunications, streamline mobile app development, and embrace the potential of 5G and edge computing. This strategy indicates a strong commitment to innovation and supporting the evolving needs of businesses in a highly connected digital world.
Location: The Vinoy / Palm Court Ballroom
Jamie Hill
Lee Essex
Vandana Thomas
Day Summary
Clark Peterson
Joe Marion
Dinner - Canopy at the Birchwood Hotel
An evening in the Clouds with the best in Cloud Communications. Enjoy the panoramic view of Tampa Bay. Only 5 minutes walking distance from The Vinoy.
Day Three
Breakfast
Microsoft – Charting a Path to Innovation in Communications and AI
Cloud’s biggest impact is yet to come. Unlocking its full potential requires constant innovation and reinvention. Join us for a view on how Microsoft is investing to enable a path through industry clouds and embedding AI in each step of the journey.
Location: The Vinoy / Palm Court Ballroom
Shahab Syed
Mastering the Microsoft Matrix: Exploring the Potential of the Ecosystem
This panel will explore some of the key questions about where the opportunities lie for service providers with the Microsoft Ecosystem. We will particularly focus on where there is opportunities to drive revenues both in and around the core Microsoft services.
Moderator: Matt Townend
Location: The Vinoy / Palm Court Ballroom
George Schoenstein
Matt Townend
Rick Garcia
Shahab Syed
William Rubio
Forecasting the Cloudscape: Navigating Present Realities and Future Horizons of Communications
Moderator: Clark Peterson
Location: The Vinoy / Palm Court Ballroom
Blair Pleasant
Clark Peterson
Dmitry Netis
Elka Popova
Matt Townend
Know Your Customer: Unveiling CCA's Worldwide Best Practice Blueprint
Knowing your customer is not only good business practice, it is also being mandated by regulatory bodies around the world. At this session the Cloud Communications Alliance will be announcing the CCA Know Your Customer policy and program.
Moderator: Joe Marion
Location: The Vinoy / Palm Court Ballroom
Joe Marion
Keith Buell
Rebekah Johnson
Spam, Scam, Robocalls- An Evolving Regulatory Landscape
As our industry continues to strive to fortify the security and integrity of our communication networks, an onslaught of new requirements from the FCC as well as unilateral policy and systems by carriers are emerging. Service providers are faced with growing ‘compliance tax’, as well as anti-competitive practices by dominant carriers and dubious results. In this session, the current state of affairs all service providers need to know are examined, and what the CCA is doing to help our industry and members achieve true security results while enhancing the competitive landscape.
Moderator: Mark Iannuzzi
Location: The Vinoy / Palm Court Ballroom
Jonathan Marashlian
Mark Iannuzzi
Michael Pryor
Event Wrap-Up
Clark Peterson
Joe Marion
Lunch
Departure
Cloud Connections 2024
Sponsor Logos will go here
The speakers and best-practice sessions at our meetings provide a lot of value to my company and me.
CCA Board Member & CEO J-Curve Technologies
Every time I attend Cloud Connections, I engage with telecommunications thought leaders and gain valuable insights into the industry's future.
CCA Board Member & CEO of UniVoIP
I have been to many CCA events and gained invaluable insights from leading experts and forged lifelong professional connections. Their events are engaging, educational and helped me evolve in the world of cloud communications.
CCA Board Member & CEO of Fall Forward